Job Description

Join the Team at South Seas as a Reservations Sales Agent!

Remote/Hybrid role — applicants must currently reside within 30 miles of Fort Myers or Cape Coral, FL and have reliable transportation to attend Orientation on site at South Seas as well as attend ad-hoc meetings in person.

Are you a detail-oriented people person who loves creating memorable guest experiences? As a Reservations Agent at South Seas, you'll be the friendly voice assisting guests, travel agents, and partners with reservations, inquiries, and special requests. From managing bookings to maintaining accurate records and supporting our front desk team, you'll be an integral part of ensuring seamless stays. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want you on our team! Apply now and help guests start their dream vacations.

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

POSITION OVERVIEW

Responsible for performing a variety of duties related to property reservations; responds to communications from guests, travel agents, and referral networks concerning reservations; creates and maintains reservation records and promptly processes any cancellations and modifications.

ESSENTIAL FUNCTIONS 

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations based on their preferences and needs.
• Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity.
• Process reservations by email, telephone, fax or central reservation systems referral.
• Maintains reservations records; prepares and distributes notifications of confirmation; processes advance deposits on reservations.
• Supply availability, pricing information and booking instructions to wholesalers, and travel partners.
• Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.
• Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation.
• Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management. 
• Maintains awareness of the selling status, rates, and benefits of all packages plans; communicates policy on guaranteed reservations and no-shows. 
• Communicates reservation information to the front desk and provides support to front desk staff which may include high-level education on reservations-related tasks and training from time to time. 
• Tracks future room availability on the basis of reservations. 
• Maintains accurate records and files related to the areas of assignment. 
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. 
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Participate in department and company meetings and functions.

POSITION REQUIREMENTS

• High School Diploma/GED; AND one (1) year of resort operations support experience; OR an equivalent combination of education, training, and experience.
• Must be proficient in Office 360, and be able to keystroke at 50 wpm, without error.

REMOTE LOCATION REQUIREMENTS 

• Professional In-Home Office Workspace: A dedicated, private area suitable for calls/video with minimal background noise and a neutral background (or ability to use a virtual background).
• Hardware/desk setup: Space to accommodate dual monitors (e.g., two 24″) plus a laptop/dock, external keyboard/mouse, and adequate lighting.
• Internet: Reliable high-speed service ≥50 Mbps down / ≥10 Mbps up ; latency <100 ms . Wired Ethernet strongly preferred; public Wi-Fi is not permitted.
• Availability: Work during designated core hours and be able to attend on-site meetings in Fort Myers/Cape Coral as needed. Work hours may include holidays.

WORKING CONDITIONS – PHYSICAL/MENTAL REQUIREMENTS

• Must be able to work in a fast paced, deadline driven environment.
• Ability to efficiently work in an in-home office setting, use standard office equipment.
• Stamina to sit for extended periods of time.
• Vision to read printed materials and computer screens with dexterity to utilize computer equipment.
• Hearing and clear speech to communicate in person or over the telephone.
• Flexible schedule: days and times may vary based on need

Schedule: Monday - Friday 8am-5pm, weekend days as needed

Compensation:  Base + Incentive

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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